Responsible gambling

At Grosvenor Casino Luton UK, we take responsible gaming very seriously. We want to ensure that all our customers enjoy a safe and enjoyable experience when playing with us.

Setting Limits: A Proactive Approach to Responsible Gaming

We offer several tools designed to help you set limits on your spending:

• Deposit Limit: Set the amount of money you are willing to spend on gaming in any one day.
• Loss Control: Determine how much you can lose within a specified period. If this limit is reached, we will alert you that it's time to take a break and reassess your budget.
• Session Controls: Allow you to set specific limits for the amount of money spent during each gaming session.

Time-Outs: Taking Regular Breaks

If you feel like you need some time away from our casino games, simply use one of our Time-Out options:

• Short Breaks: Choose a short break lasting up to 24 hours.
• Medium Breaks: Take a medium-length break for up to 7 days.

Self-Exclusion: A Safe Haven

If you feel that your gaming has become unmanageable, we offer self-exclusion. This option will block access to our online and mobile platforms for:

• 6 Months
• 1 Year
• 5 Years (permanent)

Please note that these options are only available for customers who have registered with us.

Seeking Help: Resources Available

Remember that responsible gaming is a top priority, and we want you to get the support you need. We recommend:

• GamCare: Contact this dedicated help service by calling 0808 8020 133 (UK landlines) or checking their website.
• Sense National Exclusion Scheme: Join this scheme at the cash desk in our Luton venue for a more comprehensive, long-term break from gaming.

Keep it Fun

Remember that gaming should be enjoyable. Don't let worries about money stop you having fun with your friends and family!